VPN Device Authentication Failure

Issue Description

After configuring Radius authentication on the VPN device, login verification fails.

Possible Causes

Cause One

The VPN client connection address is configured incorrectly.

Cause Two

The enterprise device IP address is configured incorrectly.

Cause Three

The shared secret in the IDaaS device configuration and the device's own shared secret may be inconsistent.

Cause Four

The username does not exist or the user password is incorrect.

Cause Five

The authentication method configured on the enterprise device does not match the actual authentication information. For example, the enterprise device is configured for AD login, but IDaaS username/password login was used.

Solutions

As multiple possible causes are involved, the following solutions correspond to the possible causes above in order. If none solve the issue, please contact Zhuyun technical support for inspection.

Solution One

Log in to the IDaaS Enterprise Center platform, navigate to "Settings > Service Configuration" page, check the IP and port in the RADIUS configuration, and verify if the VPN client is configured correctly.

Solution Two

You can visit https://www.ip138.com to check the current egress IP address of the enterprise device and see if it matches the IP address configured in "Resources > Enterprise Devices" in the IDaaS Enterprise Center platform.

Solution Three

Please check whether the shared secrets are consistent. If not, please modify them promptly.

Solution Four

Please check if the username and password are correct.

Solution Five

Please check whether the primary authentication method configured on the enterprise device matches the authentication method entered by the user.